الأسئلة الأكثرشيوعا

Estimated delivery time is usually as follows:

Domestic Shipping:

Standard Shipping: 3 to 7 business days.

Express Shipping: 1 to 3 business days.

Same Day or Next Day Shipping: Available in select areas only and usually requires an additional fee.

International Shipping:

Standard Shipping: 7 to 21 business days.

Express Shipping: 3 to 7 business days.

Special Conditions:

If the product is in stock and ships immediately.

Peak times such as holidays and events may affect delivery times.

Free shipping is often included in the standard shipping option, and may require longer time.

It is always best to check the website’s shipping page for accurate and up-to-date information based on the customer’s geographic location and product type.

Click on the menu arrow next to your name and then click on Orders.
Click on View Details in front of the order you want to track.
Click on View Order History in front of the order you want to track.
The shipment history details are displayed.

Customs fees and import duties may vary depending on the destination country. Some countries charge customs fees on packages over a certain value.

The customer may be responsible for paying these fees when the package arrives at customs in their country.

Yes, we ship internationally to many countries around the world. Here are some key points about international shipping:

Shipping Costs: Shipping costs vary depending on destination, size and weight of the package. The final cost will be determined at the time of purchase.

Delivery Time: Delivery time depends on the destination and the chosen postal service, and is usually between 7-21 business days.

Package Tracking: We provide a tracking number for all international shipments so you can track the status of your order.

Customs Duties and Taxes: There may be customs duties or import taxes depending on the laws of the receiving country. These fees are the responsibility of the customer.

Shipping Zones: We ship our products to as many countries as possible. You can check if we can ship to your country at the time of purchase.

You can now return your product by following these steps:

1- Log in and click on Orders, then click on the order that includes the products you want to return.
2- Choose the number of products you want to return, and specify the reason for the return in detail to help us check the product
3- Choose the refund method you prefer (example: if you paid in advance, please choose the same method to get a refund)
4- Choose how to deliver the product you want to return.
5- Review your data and submit the refund request.

International return policy may vary from store to store, but may contain the following points as a general guide:

Return period: You can return products within 30 days of receipt.

Product condition: Products must be in their original condition and unused, and in the original packaging if possible.

Receipt or proof of purchase: You must have a receipt or proof of purchase to complete the return process.

Non-returnable products: Some products may not be returnable such as personal products, cosmetics, or customized products.

Shipping costs: Shipping costs for international returns may be borne by the customer, unless the product is defective or there was an error by the store.

Refunds: The money will be refunded to the same payment method used for purchase once the returned product is received and inspected.

Exceptions: There may be exceptions based on the country or type of product.

There may be customs duties or import taxes depending on the laws of the receiving country. These charges are the responsibility of the customer.

The shipping costs for returned products will be refunded, and the refund amount will include the shipping costs.